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Refunds & Returns

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Ticket sales are non refundable. If the event is rescheduled due to COVID 19 then your ticket will remain valid for the new date and you will be notified via the email address you used to make the purchase. If you are unable to make the new date then you will be eligible for event credit. Please ensure you check any email filters so our communications will be received. If you do not receive your e ticket upon purchase then please contact customerservices@heroesandlegendsevents.com we cannot be held financially responsible for missed communication that results in you not attending the show. You can also keep up to date on our social media platforms and blogs. Refunds will be processed within 7-14 days of receipt of return.

In person sales are non refundable. If you buy an item in the shop or in person at an event you do not have an automatic right to change your mind and ask for a refund, no matter the value. This is also the case for purchasing auction items, once the bid is awarded as sold, the bidder and seller cannot change their minds and the buyer is obligated to pay. No refunds will be offered. All bidders enter auctions without pressure or obligation, auctions are open to all members at the event and all winning bids are final. Refunds will not be offered under any circumstances for purchased auction items.